Terms of service
Overview
Welcome to Zokka. The terms “we”, “us”, and “our” refer to Zokka. Zokka operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a personalized shopping experience (the “Services”).
Zokka is powered by Shopify, which enables us to provide these Services to you.
Terms and Conditions
The following terms and conditions, together with the policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.
Please read these Terms and Conditions carefully, as they contain important information about your legal rights and address matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions or the Privacy Policy, you may not use or access our Services.
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SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms and Conditions, you confirm that you are of legal age in your state or region of residence and that you have given consent for any minor dependents to use the Services on devices owned, purchased, or managed by you.
To use the Services, including accessing or browsing our online store or purchasing products or services offered by us, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information provided in our stores is accurate, current, and complete, and that you are fully authorized to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or license your account to any other person.
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SECTION 2 – OUR PRODUCTS
We strive to display our products and services in our online store as accurately as possible. However, we cannot guarantee that the colors or appearance of products will be displayed accurately on your device due to screen settings and configurations.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match the representations shown in our online store.
All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue products and to limit quantities offered per person, geographic region, or jurisdiction.
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SECTION 3 – ORDERS
By placing an order, you make an offer to purchase. Zokka reserves the right to accept or reject your order at its sole discretion for any reason. Your order is only considered accepted once confirmed by Zokka. Acceptance is subject to receipt and processing of payment.
Please review your order carefully before submitting it, as cancellation requests may not be possible after acceptance. If we cannot accept, modify, or cancel your order, we will attempt to notify you via the email address, billing address, and/or phone number provided.
Returns and exchanges are governed by our Return Policy [LINK].
You confirm that your purchases are intended for personal or household use only and not for commercial resale or export.
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SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email.
Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import fees.
Prices in our store may differ from prices in physical stores or third-party online stores.
You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account details, including email address, payment information, and expiration dates, so that we can complete transactions and contact you if needed.
You represent and warrant that:
(i) payment information provided is true and accurate,
(ii) you are authorized to use the payment method,
(iii) charges will be honored by your payment provider, and
(iv) you will pay all charges including taxes and shipping fees.
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SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control.
Once products are handed over to the carrier, title and risk of loss pass to you.
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SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including trademarks, texts, images, graphics, product reviews, videos, audio, and design elements, are owned by Zokka, its affiliates, or licensors and are protected by intellectual property laws.
You may use the Services only for personal, non-commercial purposes. You may not copy, distribute, modify, reproduce, or exploit any content without prior written permission.
All rights not expressly granted remain reserved by Zokka.
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SECTION 7 – OPTIONAL TOOLS
You may be given access to third-party tools. We do not monitor or control these tools.
They are provided “as is” and “as available” without warranties. Use of such tools is at your own risk.
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SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for their content, accuracy, or practices.
Use of third-party websites is at your own risk. Please review their terms and policies before engaging in transactions.
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SECTION 9 – RELATIONSHIP WITH SHOPIFY
Zokka is powered by Shopify, which provides the platform services. However, all purchases are made directly with Zokka.
Shopify is not responsible for transactions, products, or damages arising from purchases. You release Shopify from any liability related to your transactions with Zokka.
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SECTION 10 – PRIVACY POLICY
All personal data is handled in accordance with our Privacy Policy [LINK] and Shopify’s Privacy Policy.
By using the Services, you acknowledge and accept these policies.
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SECTION 11 – FEEDBACK
Any feedback you submit grants us a worldwide, perpetual, royalty-free license to use it for any purpose.
You confirm you own or have rights to the feedback and that it does not violate any third-party rights.
We may remove or edit feedback at our discretion.
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SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if any information is incorrect, even after submission.
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SECTION 13 – PROHIBITED USES
You agree not to use the Services for unlawful purposes, including fraud, harassment, spamming, hacking, or interfering with the Services’ operation.
We may terminate your access if you violate these Terms.
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SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. You remain responsible for any outstanding payments.
Certain sections will survive termination.
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SECTION 15 – DISCLAIMER
The Services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted, secure, or error-free service.
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SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Zokka and its affiliates are not liable for any damages arising from use of the Services or products.
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SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Zokka, Shopify, and related parties from any claims arising from your use of the Services or violation of these Terms.
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SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
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SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us.
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SECTION 20 – ASSIGNMENT
You may not transfer your rights without our consent. We may assign our rights without notice.
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SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the country where Zokka is based.
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SECTION 22 – HEADINGS
Headings are for convenience only.
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SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
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SECTION 24 – CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact us.
business@zokkaball.com.
Our contact information is listed below:
Zokka UG (haftungsbeschränkt)
business@zokkaball.com
Kolonnenstraße 8,
10827 Berlin
Deutschland
+49 171 7428442
HRB 282520 B